Privacy Policy

South West Assured ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.swassured.co.uk), use our services, or interact with us online or offline. We provide practical, boots-on-the-ground engineering insights for infrastructure, estates, and facilities, and this policy applies to data related to inquiries, consultations, or engagements.

By using our site or services, you agree to this policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect:

• Personal Data: Name, email, phone, company details, and address when you contact us, submit forms, or request services like lifecycle assessments or asset surveying.
• Usage Data: IP address, browser type, pages visited, and time spent (via cookies or analytics tools).
• Business Data: Details about your assets or projects shared during consultations.

We collect this via forms, emails, calls, or site interactions. We do not collect sensitive data without consent.

2. How We Use Your Information

We use data to:

• Respond to inquiries and provide personalized engineering support (e.g., procurement advice or reports).
• Improve our site and services.
• Send updates or marketing (with opt-out options).
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your data. We may share with:

• Service providers (e.g., email hosts or analytics like Google Analytics).
• Legal authorities if required.
• Partners for joint services (with your consent).

All third parties are bound by similar privacy standards.

4. Data Security

We use reasonable measures like encryption and access controls to protect data. However, no system is 100% secure.

5. Your Rights

Under UK GDPR, you can:

• Access, correct, or delete your data.
• Object to processing or withdraw consent.
• Request data portability.

Contact us at [email protected] to exercise rights.

6. Cookies and Tracking

We use cookies for functionality and analytics. You can manage via browser settings. See our cookie policy [link if added].

7. Children's Privacy

Our services are not for children under 16. We do not knowingly collect their data.

8. Changes to This Policy

We may update this policy. Changes will be posted here with the updated date.

9. Contact Us

For questions: South West Assured, Lea Cottage, Burras, TR13 0JD Email: [email protected] Phone: 07891 934269